In this Privacy Policy, “we,” “us,” or “our” refers to Accident Claims Management (“ACM”). This policy outlines our commitment to safeguarding the privacy of personal information that is provided to us or otherwise collected, whether online or offline, including through our website.
Our website can be accessed at: https://www.accidentclaimsmanagement.com.
For all our contact details, please visit the contact page of our website: https://www.accidentclaimsmanagement.com/contact-us.
We specialize in providing accident management services to individuals who have been injured in non-fault accidents.
We understand the significance of your privacy and greatly appreciate the trust you place in us. As such, we are dedicated to protecting your personal information and ensuring transparency regarding its use. This policy outlines the ways in which we collect, utilize, and safeguard your personal information.
We collect personal information about you when you interact with us, use our services, visit our website, or engage with us in any other way.
The types of personal information we may collect from you include:
Identity Information – such as your name, contact details (telephone number, address, email address), date of birth, and gender.
Motor Vehicle Information – including the make, model, year of manufacture, and registration number of your vehicle.
Motor Vehicle Accident Information – details about the accident, such as the date, time, description, third-party information, witness details, and police report information.
Website Usage Information – when you visit our website, we may collect information such as your location, IP address, device and network details, and any third-party websites you access.
We collect, store, use, and disclose your personal information for the following purposes:
We may also use your information for other purposes as permitted or required by law.
From time to time, we may use your personal information to inform you about products or services that we believe may be of interest to you. In doing so, we may contact you through:
If you prefer not to receive direct marketing communications or wish to update your contact preferences, please do not hesitate to contact us.
We may disclose your personal information to third parties for the purposes outlined in Section 4 (How We Use Your Information), or as otherwise permitted or required by law. These third parties may include:
Occasionally, we may transfer your information to service providers located outside of Australia. In such cases, we ensure that appropriate measures are in place to safeguard your personal information and protect your privacy.
We ensure that your hard copy and electronic records are securely stored in protected facilities and systems, or with trusted third-party providers, to maintain the confidentiality and security of your personal information.
You have the right to contact us and request access to the personal information we hold about you. If any of your information is incorrect or requires updating, please inform us immediately, and we will make the necessary corrections.
You can request a copy of the personal information we hold about you by contacting us directly.
There is no fee for requesting access to your personal information.
We aim to provide you with access to your information within 90 days of your request. Prior to releasing your information, we will first need to verify your identity.
If you have concerns about your privacy, you can lodge a complaint, and we will make every effort to resolve the matter promptly.T
o submit a complaint, please contact one of our staff members or customer service representatives. We will investigate the issue and work to address it as quickly as possible.
When you submit a complaint, we will:
If your complaint relates to how we handle your personal information, you have the option to contact the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner
GPO Box 5218, Sydney NSW 2001
Phone: 1300 363 992
Website: oaic.gov.au
You can reach us by email at: claims@accidentclaimsmanagement.com
We may update this Privacy Policy from time to time, but it will always be available for review on our website.